Saturday, February 13, 2010

American Shingle (roofing): Questionable Practices, BEWARE

Recently I received a call from someone stating she referred me to American Shingle.  According to her, a representative of the company had just visited her and she signed up to have them inspect her roof for possible damage resulting from a hail/wind storm that supposedly occurred in our area on April 10, 2009.  If there was damage, they would work with her insurance company and then make any necessary repairs.  Their lure is coupons for free Papa John's Pizza and $50 referral fee for each referee who gets their roof installed.

Later, I was contacted by this representative and eventually an appointment was scheduled for this past Wednesday.  I had let him do his rehearsed sales pitch as I waited to burst his hopes of a sale.  After I could hold back no longer, I informed him of the work we had just done to repair our roof that's a leaked ever since we've moved in our home almost two years ago and had planned to express our resistance to anyone tampering with what we just had done to our roof.  I got as far as the two 'dead valley' design we have and he had NO idea what I was talking about.  I had to explain it to HIM.  BAD.  He later said that he heard about it before but it was called something else...YEAH RIGHT!.   I also explained we must have guarantee that whatever was done would be replaced.
During the recent repairs, we had a ice/water shields installed with steel flashing.  One document he showed me stated they use aluminum flashing.  He said they give a 10-year warranty that's UNHEARD in this industry.  Another bubble burst for him, I stated I was given a 10-year warranty on my roof repairs.

He should have stopped, but he kept pushing.  His way out was to state, 'Let's not put the cart before the horse.' and wanted me to just find out first if there was damage.  I agreed.  We moved forward with contacting my insurance company to start the claim.  He seemed pleased.  At the moment he wanted a signature from me, his pleasure ceased.  I told him that I needed to consult with my husband because we both had concerns who would perform any work on our roof based on all we've had to deal with roofers lately.

He said he thought my husband would be there...he never asked prior... I was able to get him to leave the package of paperwork for review.  I also told him that I needed to do my research of his company.  I had wanted to do it prior to the appointment but not had the time.  He made two major mistakes in response to my needs
  • He insinuated the reason I needed to discuss with my husband was that I was AFRAID to sign without consulting him.  That is not the right thing to say to SISTA GP.  Of course I had to inform him that my husband regularly trusts my judgment.  In this situation where we've both had concerns of roofers, so I had to discuss this with him.
  • He tried to justify  how unnecessary my research would be.  He claimed they had "partnered" with Papa John's Pizza, pointing to coupons for free pizza he was leaving me.  Asked, Do you think that Papa John's Pizza would have partnered with them without checking them out? and stated Papa John's Pizza research department is large. 
Insulting me in that I could not make a decision without my husband and insulting me that my research would be nothing compared to Papa John's Pizza...clearly he had never run across someone like me before...especially someone who likes to 'Google It' and likes to regularly visit Better Business Bureau.

I wonder when he left did he realize he had no sale from me, hmmm.

My Inadequate Research Compared To Papa John's Pizza Legal Department
  • Google-ing found complaints on their advertising practices
  • The BBB report for my area rated them as A-, Birmingham AL (C+), Douglasville GA (C-)
  • The BBB ratings should not be taken solely on their own.  The original roofer for my house is stated as an Accredited Business with the BBB.
  • The most damaging information was in their contract. 
Contract stipulations
  1. They would have exclusive rights to work with my insurance company to NEGOTIATE the funds needed for repairs
  2. They would have exclusive right to do the repairs as payment for their HELP in obtaining insurance approval
  3. They would get paid for the total cost of repairs INCLUDING ANY SUPPLEMENTAL FUNDS FROM THE INSURANCE COMPANY.  ALL insurance checks must be ENDORSED  and made payable to them BEFORE ANY SCHEDULING or WORK WILL BE PERFORMED.
  4. They would be retained as by EXCLUSIVE roofing company UNTIL the roof is replaced and insurance company has released ANY DEPRECIATION and SUPPLEMENTAL funds to them.
It's disturbing how a company would place these restrictions on homeowners..  I thought the normal process would be to offer proposal, get a signed scope of work, do the work, then get paid. 

65 comments:

  1. I actually had the same knock on my door about 4 months ago and I am completely satisfied with my roof. I think that American Shingle does a great job and was very professional and I have helped my family in getting new roofs with them as well. It makes me sad to see people such as yourself maybe they should have offered you more pizza looks like you need it.

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  2. I think you did a great job by letting him know how you feel about the whole situation. The fact that he wanted your signature right away just seems-weird-because once your signature ios on that paper tyhat's it!!
    Good job sis! and I'm glad you did what you did :-)

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  3. anonymous use your real name and then you can deal with me ok

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  4. Anonymous
    I am pleased you received satisfactory service unlike I've had in certain situations. What does my look have to do with this and how do you expect pizza to make a difference in my concern for my family? My concern for making payment for services prior to being rendered? My concern giving exclusive rights to a contractor when the decision of choosing who works on my house should be my decision?

    My money. My house. My exclusive rights.

    P_LOCA
    Thanks sis

    neshia
    calm down, it's all right. comments are freely accepted here

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  5. I don't bother with people on blogs who don't ID themselves,but good job being a informed consumer!

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  6. This confuzzzles me! Why are these folks allowed to stay in business?

    Happy Valentines Day! 8-)
    Jaycee

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  7. They were a godsend to me. I was denied twice by my insurance co--and they got them to pay. It's a 10 years "no leak" warranty, different than a general shingle roof warranty. I asked another contractor and he was only going to give me a 2 year. I'm sorry though your salesmen didn't know roofs. Mine knew more than most forgot. And I will post anonymously too. But again they negotiated with the insurance co for me-- something I couldn't do alone. You sound like you could -- but I was given the run around by my insurance co. It cost me nothing but my deductable.

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  8. What contractor doesn't want a agreement. They did alot of work up front for free, and made it happen. You forgot to mention they give you 3 days right to refusal, as the same thing when buying a car or a home, you do remember signing a contract for that? Plus they use the best materials on the market, and the roofers are certified.You also forgot to mention they have the homeowner insured for any thing that might happen at the job site, and actually hand you a copy. Try getting that from xyz roofer. I have the finest, best quality roof in the neighborhood because of them.

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  9. Funny you found the time to complain, but no time to research the company. Also getting a roof patched is the incorrect way to solve a problem because it will come back to haunt you. The whole roof should have been replaced for less money, since ins. will pay for it.

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  10. that company is a complete scam I worked there for a couple of weeks and I called the attourny General letting him know that the process by which they go to market is unethical. You did fantastic!!!!

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  11. The roofers are not cetified, They came into our office off the street, they were however insured but that is it. The company is a complete joke! They also proclain that we have our own adjusters. BS. They do not have adjusters, you have to attend classes and pass a test to become certified. American Shingle lies about having certied adjusters. I

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  12. As long as they do a good job you shoudn't care.Sometimes being a stubborn can prevent you from putting a new roof above your head...I just saw they have A+ rating according to BBB...

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  13. do your research before allowing anyone to touch your home and NEVER pay all moines up front ,and if the company is not a scam they should not have any problem with that arrangement

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  14. Needless to say their Birmingham, Alabama branch's accreditation from the BBB is NO longer an A.... They have no been suspended and are about to be dropped. In addition I am taking them to court due to damages done to my house since the roof has been put on.... AKA LEAKS.
    Thank goodness they only have been paid by the insurance company for the materials.

    Please spread the word to keep people from

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  15. Sometimes roofs develop leaks years before the entire roof needs replacing. Roof repair usually these leaks are caused by localized damage, such as cracked or missing shingles or shakes, or on a flat roof, a blistered or cracked area. The hardest part to repairing this kind of damage is locating it.

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  16. why would assi do all the work with no money up front that is stupid so you the HO can scam them or say your not paying because a tulip got broke in the installation process that is crazy I am a independent sub and I require half up front or if thru the ins I require the first check it just protects us up front and that is why companies are bonded I cant believe you people even own homes your a bunch of idiots who dont know a procedure when it falls in your lap

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  17. one other problem with homeowners hanging on to the check is that it become intensely tempting to spend that check on perhaps other things. It may be best for the contractor to hold on to that check so it gets spent on what the insurance company meant it to be spent on. i heard from one as salesperson how some homeowners get approval for a new roof and then pocket the check or buy a car and end up defrauding the insurance company how paid to have a roof replaced and not a car.

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  18. Sista GP! Would like to hear more about the roofing scam. May consider doing a story on you about it. Please contact me at phae@ncphif.org. We are a national nonprofit focusing on wiping out contractor fraud. Look forward to hearing from you.

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  19. I have the pleasure of working for American Shingle. I would love to know how we are committing fraud when we replacing somewhere in the area of 300+ roofs a week nationwide. So far I have been only able to find about 28 complaints with the company, 24 of which have been resolved. If you are building over 15000 roofs a year, that is one complaint for every 550 roofs. I think that is pretty good track record, so please get your facts straight before you slander a company that has put a lot of folks that would be otherwise unemployed to work and helps people replace their roofs with very little money actually coming out of their pocket.

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  20. I work in the insurance industry. The problem is in the areas that have not had major, damaging hail in years where AS has reported claims for homeowners. The vast majority of these claims are denied once the adjuster and the AS roofer inspects the roof. The average threshold for hail to cause damage is 1 to 1.25 " in diameter. These salesmen never set foot on a roof. If there has not been significant hail that has caused damage to cars, shrubs, siding etc, it is likely that the roof doesn't have damage either.

    These claims reported when there is no damage do count against the homeowner's policy and can affect their premium regardless of whether payment is made.

    The fraud is in the manner of reporting these claims for the homeowner. AS reps are acting as a public adjuster when they are not licensed to do so. It is not good business practice to have a customer sign a contract binding them to let you do the work when you don't even know if damage exists on the roof.

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  21. I did sign the first contract with American shingle and they were to set up all appointments with my ins. company and they did not,"I did". I filed my own claim, they didn't do it for me.
    when set the appointment for AS to meet with ins adjuster I had to call AS to find out where they were at cause they didn't show up. I then recieved a phone call back from them tell me to stall my ins. adjuster utile he could get there.
    I signed this contract expecting it to be hassle free and I was wrong.
    I have had 4 other estimates on my roof and all of them were at least $3000.00 cheaper then what my ins. was paying for. I'm not going to use them cause I believe AS is trying to take advantage of me and they didn"t do quite everything they said they would do in the contract so I believe they were in breach of this contract first.

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  22. Hmmm...Just had the 3rd AS person come by our property yesterday...I decided to listen out of curosity..Why in the world do they keep coming!?!...However, I knew I would need to Google the company b/c you cannot believe EVERYTHING an EMPLOYEE of the company tells you...What I did not get at the time was that ALL SUPPLEMENTAL FUNDS go the AS...I take this as all money rec'd from the INS company goes to AS regardless if it's needed to cover the cost...THAT IS RIDCULOUS...I'm not sure if we'll continue thru the process after reading this blog and some other sites...At this moment I don't get that AS is scamming or even would end up doing shoddy work...However, I am starting to think that they are a company that found a way to take advantage of INS companies and I don't think I want to be a part of that...In one of the above comments it mentions that if HAIL damaged shrubs, sheds, cars, etc. then most likely roof was damamged and we did NOT notice any damamge to those things...So, why would I want to make a claim that could cause my INS policy to go up?!?!? I'm glad I am someone that reviews companies before any work is begun...

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  23. My name is David Beck and I proudly work for AM in Greensboro, NC. I will put my name on this because I want to set the record straight. You can find anything on the internet you are looking for! GOOD or BAD.
    Here's the FACTS, check it out!!!

    If you must be anonymous, what else are you hiding? Be a MAN/WOMAN! Don't hide in the shadows like a thief in the night.

    1-Visit our website, read the testimonials. Read the whole darn thing.
    2-We have 22 offices nationwide.
    3- we have 100's of people working nationwide.
    4- Insurance companies don't like us because we make homeowners aware of a service that they are entitled to and pay for every month through their premiums.
    5- Agents don't like us because they recieved bonuses based on claims not filed. Less claims, bigger bonuses. Who has the bigger house and fancier cars? You or your agent?
    6- These are NO FAULT CLAIMS. Claims go up because of frequency. If you abuse your insurance you should pay more.
    7- We use NOAA/National Weather Service storm dates, the same ones the insurance companies use.
    8-BBB ratings? Research them through the NY Times/Wall Street Journal. Their creator was Kodak for marketing.
    9-Public Adjusting is illegal. I don't walk around the ground and then give an estimate for repairs. WITH A $ FIGURE ATTACHED. That's public adjusting!!
    10-Supplemental Funds. If you have interior damage from leaks, etc. Don't you want that repaired also or would like to file another claim and Pay an additional deductable?
    11-Signing over the depreciated funds check? Try buying a house, groceries, car,etc. and telling them you will pay at the end? Enough said.

    These are some of the facts. I don't care whether you like them or not. Facts are Facts.

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  24. wayne miller. denver, coMay 17, 2010 at 6:32 PM

    you might have some credibility if you could fucking put a resonable sentence togther. but then again, this is america in 2010 and having a pussy and tits OR being a nigger can get any idiots voice heard

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  25. I think your complaints are based on a misunderstanding of what the American Shingle reps job is. It isn't to be an expert on roofing and it isn't to work for free. When storms come through your area that cause damage to your neighbors roof there is a good chance yours is damaged as well. The insurance company knows they are at risk for replacing roofs, but they don't call you... do they? 6 to 12 months after the storm you can't file a claim and if they replace roofs in your area everybodies premiums go up whether you got a new roof or not! This guys job is to inform you that you might have damage, even if the roof isn't leaking yet, and your insurance company is obligated to send an adjuster to inspect your roof. The ASSI guy will help you through the process, ASSI will have someone meet the adjuster to insure you get a fair shake, and if there is no damage you will not hear from them again, but you will have a certificate that your roof is not damaged. If there is damage, then ASSI wants to replace the roof, THAT"S THEIR JOB!! Your insurance company may send $100 to most of the expense of the roof in the first check and ASSI will replace your roof regardless of how large or small that first check is. Then, AFTER the work is complete and you are satisfied they expect the remaining amount which is the second check. You seem to be proud that you are a hammer and at the same time indignant because the whole world looks like nails.

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  26. I have worked for American Shingle and sales reps that are properly trained are a good source to use if your roof does in fact have wind/hail damage. They use GAF-Elk shingles which is very good quality shingle. They never do "lay-overs" or put shingles over shingles and repair any found rotten or damaged decking if found after the tear off. They also supply a ridge vent that is standard with all installs alomg with starter strips and vent boots. 15# felt paper is also used. They do the job for what the insurance company agrees to pay, the homeowner does incur the deductible however. Check your policy and find out what your deductible is before you elect to get your roof inspected. I would not recommended anyone going on your roof before an adjuster comes out. Why would you? American Shingle does have ladder assists who typically go up with the adjuster and most adjusters don't have a problem with that. In some cases homeowners file a claim and the adjuster never goes up on the roof. You can NOT see hail damage from the ground. You should expect and get an honest inspection with an American Shingle reprentative going up on the roof to protect your interest. You can do it yourself but most people aren't qualified to know what hail damage looks like. It can vary from area to area and size along with wind speed and other factors. Wind damage can be missing shingles but often are broken shingles on the roof. Architectural shingles versus three tab are thicker and do hold up better. The only problem with AS is the amount of time it takes for them to install the roof. Most local companies can do an install in less than a week once the insurance check comes. AS will tell you 6-8 weeks but to be honest I have seen it go out 10-12 weeks. They are growing very rapidly and are extending the amount of time it takes to get a roof installed I suspect to finance such a rapid growth. They have a very good product but if you have leaks you may not want to wait for these guys to do your roof. Anyone you choose to do your roof should be license, bonded, and insured. Make them show you a copy of their liability insurance! Bottom line with AS is they have a great product and all the homeowner can expect to pay is their deductible. That's it. Bad side is getting hold of anyone in customer service can be trying. They went cheap on the phone sytem at the corporate office. Also expect a long delay from the time you give them the first insurance check and the roof actually goes on. Their first install date they give you most likely won't be adhered to. You may even get re-scheduled a 2nd or 3rd time time the line. Hope this helps.

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  27. I just had a visit from an AS salesman. There was a severe hail storm about 10 miles north of me, but not here. The salesman asked me if I would turn down a free roof. I caught him on the $1000 deductible, and he suggested they could take care of that by billing for new gutters but not installing them. So I'm expected to trust them not to cheat me when they are so willing to cheat my insurance company?

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  28. carol in huntsvilleJune 16, 2010 at 7:53 PM

    Carol in Alabama
    Has anyone had any reprecussion with not using this company after signing their "contract". Because of the terrible timing of this company we could possible loose our homeowners insurance. Now they tell us that if we pay them up front in full, the roof can be done in two weeks. If we pay them half of the money, the roof can be done in 6 weeks. Their original schedule was in mid August. Our renewal date for insurance is end of June, the money has been paid to us and the INS compay is not happy. Amer Shingle did not contact our insurance company, and all proceeds were paid directly to us. We have to have a new roof within two weeks. Don't really believe the "contract" thing will uphold, as what legitamate company, as they now claim we signed for, would require being paid in full before the first worker even shows up to begin work? Would really rather pay the lawyer, if necessary, than to pay this company anything. It is too bad. We legitamely had claims and planned to replace roofs on three building. Big pay check for them if they were worth it.

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  29. I had my roof done with American shingle here in Atlanta, Ga. Less than a week after the new roof I have been dealing with leaks. Its been 10 months and american shingle still have not returned to fix anything for us nor put a tarp. We had to pay another company to repair all the leaks (7 different areas)in order to prevent further damages to our home. This is a crazy company. I don't care what others are saying I know from my own experience they are out to get the money. We, homeowners, need to get the words out and stop them. We work hard to own our home, no one has to right to call us names as the above poster called us "idiots". The only wrong thing I did was hiring american shingle. I learned my lesson the hard way. Please don't talk to american shingle in order to protect your home and family. They do give 3 days for the contract, but that's even before the insurance company agrees or disagrees to pay for the roof. They know homeowners are in the waiting phase until their insurance come to the property and for american shingle not to show up. By the time we do get the no show to meet the insurance as a red flag that 3 day to cancel was long gone a few weeks back. The real contract they give later on is useless since they go by the original contact one. They are a total scam, please spare your family and your home the pain of dealing with american shingle all together. Trust me! I wish I could take it back, but that's too late for me and my family.

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  30. Sounds like you have more time on your hands than you know what to do with sista GP. Looks like you have a good time wasting other hard working peoples' time to me. Why,if you knew you weren't going to use american shingle, would you set the appointment just to mess with the rep that came to your door? Also did you know that the agreement you signed is only a contingency agreement and not a contract? Sounds like you do like talking about things you don't have any idea about. Maybe you should spend more time researching and less time talking.

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  31. All I have to say is please check the current better business bureau rating for this company before doing business with them!! That says it all...... www.bbb.org

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  32. I just check the better business bureau and they have a big fat "F" in Alabama and in their home state Atlanta,Georgia. Way to go american shingle.

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  33. Does anyone notice that anyone who is defending AS is anonymous....could it be the same person. hahahaha pathetic they do it on other sites as well. At the end of the day they are a questionable company and since roofers are a dime a dozen why waste your time with questionable ones. hahahaha....whats your response to that anonymouse AS employee.

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  34. THE BBB IS A FRAUD ITSELF, THE MORE MONEY YOU GIVE THEM AS A BUSINESS THE BETTER RATE YOU GET, ALTHOUGH THE NEGATIVE COMPLAINTS AMERICAN SHINGLE HAS 100 TIMES MORE POSITIVE THINGS SAID. SO FOR ONE PERSON TO SAY ONE BAD THING THERE IS 100 PEOPLE SAYING GOOD THINGS ABOUT AMERICAN SHINGLE!!

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  35. Well I just recently started working with NDM who is the telemarketing part of American Shingle’s dirty work and all I can say is as a first time telemarketer; when we call you please just make the appointment we (the workers/independent contractors) are people struggling with homelessness. I know I am. I mean would you rather us beg you for money all day long, instead of me saying “Will work for food” I’m actually working trying to feed myself and I’m only 18 years old and you can actually google my name and see what I do on the side, I don’t deserve to be homeless. But I am and it is hard to find what most might consider “legitimate” work, but at least I’m not selling myself or robbing. I just feel it is a courtesy to just say yes to the appointment. Then when the sale guy gets there they can explain how it goes. I don’t do what he does so when you call I couldn’t tell you what a slate roof is, it’s probably why I’m not a “Weather Damage Specialist.” And I hope that you all have blessed days and experiences with “American Shingle.”

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  36. Wow, I think most of the people here defending American Shingle are employees of the company, because they have tons and tons of complaints against them everywhere they work.

    After they have your money they constantly make excuses for not doing the work. It's been over 4 months since I signed a contract with them, no roof. And this has happened over and over to hundreds of people. The local news here had done two stories on their scams, hopefully warning some people off.

    Their customer service is non existent, they are running what amounts to a huge ponzi scheme. Most un-professional, ridiculous excuse of a company I've ever dealt with. I hope the government gets involved in this situation soon, because they're ripping people off right and left.

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  37. HAHA - I think it is great that AS is getting a bad rep. I worked for them, they deserve a bad rep for questionable business practices(at best).They don't scam you - they just hold on to your first insurance check for 3 or 4 months before they do any work. Then you get a crappy 3 tab shingle put on in a few hours by hispanics - who don't care about you or your home. Use a local roofer.
    INITIALS FOR AS SALESMAN> A.S.S. ha

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  38. I was just at the local American Shingle office here in Montgomery, Alabama. It is deserted. Empty office space, the door was unlocked, papers all around. It is crazy. I spoke with somebody within the company by accident today on the phone. Fat fingered an extension, and he said the company shut it’s doors Yesterday Aug 11th at 5pm. Closing down. However the phone system for them say they are relocating and will be open again on Aug 16th.

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  39. Use the yellow pagesAugust 14, 2010 at 12:55 PM

    Go to Craiglist and you will see a bunch of ads for ROOFING SALES for a bunch of "new" companies that I've never heard of here in the Birmingham area. Ya think this is all the people that were associated with American Shingle? *snicker* Also, you are partially right Merc88. Alabama Roofing was created by some people that previously worked with American Shingle. Others that "defected" are US Shingle, Southern Armor, StaDry Roofing, et al. I am sure there will be many more popping up now that American Shingle is toast. By the way mmmmmmmgood, they did not "help" you get an award from your insurance company. American Shingle sent around a salesman to tell you there had been storm damages in the area and that you had damage. Then they sent out their "adjuster" who is nothing more than a guy that can climb a roof to meet with your insurance adjuster (who is someone that has a license for adjusting and knows what storm damage is). Luckily for you, your insurance adjuster found some damage on your roof and you got a free roof. But I can tell you firsthand there are MANY people that now have a claim on their record and there was NO damage to begin with. They are perplexed as to why a salesman would tell them they have damage. *big laugh* "Gee, did the salesman actually get on the roof to look for damage?" ..."Uh no, he just stood in the yard and said he could see hail damage." BWAHAHAHAHA Now that is funny. There is no hail big enough around the southeast to see the damage from the ground. Also, they use that scary word "HAIL" so much to scare homeowners. Less than 5% of the claims in the area have true hail damage to the shingles, it is mostly nothing more than wind blown shingles.

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  40. Dont know if you or anyone else on here knows, but this company just shut their doors last Weds, threw out their employees and plan to file bankruptcy. They still have approx 4900 jobs pending across the US - the last 3 mos or so they were cashing checks and not getting work done, ie, their Ponzi scheme finally turned upside down on the owners.

    If anyone on here has a claim pending, contact your insurance company immediately. Get an atty if they havent fulfilled their contract, their corp offices are in Atlanta off of Ashford Center Parkway North (Suite 100).

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  41. clarence paul puckettAugust 19, 2010 at 3:22 PM

    Anonymous said...allow me to introduce myself; I am Clarence Puckett from the Charlotte N. C. Area; and we signed a contract with these clowns back in April; they kept putting us off until the fifth time now; Aug. 6th was the latest; they did not even call to say they changed it once more to Aug. 27th; Friday week from now; am I now supposed to believe these liars; we filed a report with the AG of NC before they decided to close up shop; the AG will send out letters; but what is that if they are no longer at any of their addresses ? I trusted them because they said they were a national franchise; anyone try to link up with an attorney on the condition of getting their funds from them plus penalties and interest; if so, please let me know; I am on FB; I will in the meantime inform my insurance company and see if they can apply some pressure on them; are any of them in contact range ? If so let me know also; i will worry the hell out of them until I get mine done or my money back.

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  42. Sista, don't you love the way the comments changed from anonymous posters defending this so called company of crooks to people who can attest to the fraudulent practices you attempted to warn people about? I'm sorry so many people have been ripped off. Glad you didn't end up one of them! Cannot believe the way the employees of this company were harrassing you on your blog either. I hope all these crooks end up in jail.

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  43. I paid American Shingle just under $5,000 in May. Today, I received a letter stating that they were forced to close their doors due to financial problems. I never got my roof or my money back. Filed complaint with the AR attorney general today and left a message for my attorney as well. Interesting twist on my story- check was made to me and mortgage company. American Shingle cashed the check but my mortgage company is willing to sign an affidavit that they never endorsed it....hmm sounds like some sort of check fraud to me. Sista GP- you were right on about this shady company. And for those who questioned the intelligence of the customers- I did do my research before i went with this company. They were new in my state and there were no complaints on the company. I also had my 3 estmates, spoke with other companies, etc. I got scammed.

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  44. PLEASE file a report with the Federal Trade Commission their telephone # is 877-382-4357. They say they need more complaints from different states about american shingle. Please call them.

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  45. Now that all is said and done...all of you who have "talked up" AS, how are you feeling now, realizing that the originator of this blog did do the right thing, did act smartly...and WAS INDEED right about this scam/fraud that was going on? As for these types of claims being "NO FAULT" claims, sure, your insurance comopany may not increase your premiums as a result, but these claims count just as heavily when a company determines risk based on the 36 month rule, 3 in 36 and you might as well be looking for a high risk (higher premium - less quality carrier) to cover you.

    BTW, I am not anonymous...I am Leslie Rogers!

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  46. Forgive any misspelled words as I typed in a hurry without spell check...

    Leslie Rogers

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  47. Thank you all for your comments, positive and negative :-)

    I've been asked if I've heard of "Georgia Roofing & Construction". I have not.

    Any of you?

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  48. The corporate headquarters in Dunwoody, GA was in the same building as my company. All I can say is they moved into space that was vacated by a previous company that was also a scam company (ACE Mortgage). They took over the remaining lease and didn't have to move in anything but their computers. Filing bankruptcy will gain nothing for the people who were ripped off! They have nothing. All the monies they ripped off from people went to the suits that waltzed into town to hire new people and then disappear! The owner(s) should be caught and the people who helped sell the fraud should be held accountable. No way the people who worked there didn't know it was a sham company. Now they are all returning to the building trying to get paid when no-one's there. This company was holding open house hiring all the while knowing they were facing bankruptcy!!!

    ReplyDelete
  49. Georgia Roofing & Construction has been putting flyers and going door to door in my area. They even ring my bell even though my roof is less than a year old...Why? Because they are so busy with sales they don't even look up to see the roof. The person who came to my door told me after I asked him about the company history and connection to American shingle that Georgia roofing was created in 2009 by one of the ex-owners of American Shingle. All I can say after everything I've been through with American Shingle, I would not trust a company that use the same sales force as american shingle. The flyer from Georgia Roofing listed as part of their services: They consult your insurance company to file a claim for you. That's illegal... Also, they want money upfrom just like American shingle. People please be careful of those people that just change names and colors in order to continue their scam. Roofing company should not be going door to door. Roofing company should not have loads of sales people instead of actual roofers. They have a A- with the BBB because they are new and have not have done that many roof. When I started working with American shingle in 2009 they had a A with the BBB. When I started my complaint with the BBB I could tell their were on American shingle's side. I had to continue being firm because my complaints were real, I had leaks all over my house after getting a so called new roof from American shingle. Even the Consumers Affair in Atlanta told me they could not help me...I must have been the first and only complaints they had at that time. And now look what's been going with American Shingle. Everyone is investigating them because the scam was so big. PLease listen to that gut feeling instead of ignoring it like I did with american shingle. Peace

    ReplyDelete
  50. I am a sales manager for a roofing company and we do not take ANY money from anyone until the job is done and the customer is happy. We do some door to door and we do alot of referral work. We are not in the BBB but have been in business for 30 years and is a FANTASTIC company. I was hired by American Shingle then I heard all the hoopla on the news about them and I did not return. I am waaaay too honest to work for a company like that. They keep getting shut down in many locations so they keep moving and opening new ones. I think they are actually being investigated criminally and filing bankruptcy. Not sure if that is completely accurate, but that is what I heard.

    ReplyDelete
  51. Also, we do some door to door sales to drum up business but ONLY to those houses that have obvious damage; ie...missing shingles, very large, noticeable black streaks. We do work with insurance but only after the customer has filed a claim. We meet with the insurance company to hold them liable for the damage to the roof but we are very honest and legit. We have been on roofs that are stained but look like hail damage from the road, and we will tell the customer, "GREAT NEWS...ITS JUST A STAIN." Roof companies that are not honest and unethical make my job as a sales manager much more difficult than it should be.

    ReplyDelete
  52. Before acting on my own whenever I had problems on my roof (or for maintenance purposes), I always do my research on the various roofing companies in Miami to see if the one I'll employ can do their job well, but after a few years, I never had any problem so far with the Miami roof repair.

    ReplyDelete
  53. Georgia roofing was closed down by the police, last week they finally put the owner in Jail for taking people's money and did not replace the roofs. Just like American Shingle....Run from sales roofers. Run and Keep running.

    ReplyDelete
  54. Now this is just sick. Leveraging on others misfortune. This is like Bernie Madoff knocking on your door offering you dental services dressed up as a giant toothpaste.

    I'd have to agree with Richard, you can't bee too sure, so background research is important in every dealings.

    ReplyDelete
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